Privacy Policy

This Privacy Policy explains how Royal Bank Plaza collects, uses and discloses personal information, including personal information collected by Royal Bank Plaza through its website and telephone calls and when providing products or services.

1. Consent

By providing Royal Bank Plaza with personal information, consent is provided to Royal Bank Plaza to the collection, use and disclosure of that information by Royal Bank Plaza in accordance with this Privacy Policy and as otherwise permitted by applicable law. Consent may be withdrawn at any time, subject to legal or contractual restrictions and on reasonable notice to Royal Bank Plaza, but this may affect intended interactions or transactions with Royal Bank Plaza or otherwise affect receiving the full benefit of Royal Bank Plaza’s products and services.

2. Personal Information

“Personal information” means information about an identifiable individual (e.g. an individual’s name, postal address, telephone number and email address) but does not include (to the extent permitted by law) information that is publicly available in a telephone directory or that is business contact information that enables an individual to be contacted at a place of business.

3. Information That Royal Bank Plaza Collects

Information Provided to Royal Bank Plaza

Royal Bank Plaza collects and uses several types of information, that may be provided by individuals or their employers (tenants of Royal Bank Plaza), as listed below. Some of this information may not strictly fall within the scope of personal information, and may relate, for example, to business contact information.

Emergency contact information (e.g., name, telephone number and e-mail address) of individuals designated as such by tenants (e.g. fire wardens). In the event of a fire, fire drill, or other emergency, this information may be used to contact these individuals. This information may be provided to us, by individuals or their employers, through our fire warden form(s).

Nature of any physical limitations of individuals at tenant premises who require assistance during an evacuation. This information may be provided to us, by individuals or their employers, through our form(s) relating to persons requiring evacuation assistance.
Name, e-mail address and telephone number of individuals, to the extent individuals subscribe for news & events updates through our website.
Name, employer , floor on which the individual works and access level for purposes of distributing security cards and maintaining a director of same, and administering security in the building.
Information collected, in the normal course, by Royal Bank Plaza regarding its individual tenants, including information provided directly by individual tenants or their employers.
Information that is otherwise provided to Royal Bank Plaza by individuals submitting questions and requests through our website, and to the extent this information is required to respond to these request and inquiries.

Individuals may be asked to voluntarily provide personal information to Royal Bank Plaza when interacting with Royal Bank Plaza, including when subscribing to a newsletter, requesting information or using a product or service provided by Royal Bank Plaza. In those circumstances, individuals can choose not to provide certain requested personal information, but then intended interaction or transaction with Royal Bank Plaza may be affected, or otherwise the full benefit of the desired product or service may not be received.

If individuals provide Royal Bank Plaza the personal information of another individual in connection with use of Royal Bank Plaza’s products or services, then the individual providing the information is solely responsible for complying with all applicable laws, including obtaining the other individual’s valid consent, regarding collection and disclosure of their personal information to Royal Bank Plaza and to Royal Bank Plaza’s use, disclosure and retention of the personal information.

Automated Collection and Cookies

Royal Bank Plaza may also automatically collect certain information regarding use of Royal Bank Plaza’s website by individuals, such as the dates and times that the website is used, the browsers, operating systems, software and devices that are used to use the website, Internet Protocol (IP) address to access the website, details of use of the website, and information collected through cookies, web beacons, and other tracking technologies.

Royal Bank Plaza’s websites, email messages and advertisements may use technologies (e.g., cookies, flash cookies, web beacons, tokens, pixels or tags) to collect information about individuals, including the above listed information, that may assist Royal Bank Plaza to improve Royal Bank Plaza’s products, services, customer communications and advertising and to prevent fraud.

Individual’s may choose to decline or disable cookies if their web browser or device permits, but doing so may affect their ability to access or use certain features of the website.

4. How Royal Bank Plaza Uses Personal Information

General

Royal Bank Plaza uses personal information collected by, or provided to, Royal Bank Plaza for purposes set out in this Privacy Policy or permitted by applicable law, including:
- to provide products and services to tenants of Royal Bank Plaza;
Royal Bank Plaza may combine personal information collected by Royal Bank Plaza through various sources.
Royal Bank Plaza

Royal Bank Plaza may develop, maintain and share a confidential profile of individuals to provide information, products and services, to facilitate their dealings with Royal Bank Plaza and as otherwise set out in this Privacy Policy.

5. How Royal Bank Plaza Shares Personal Information

General

Royal Bank Plaza discloses personal information to third parties as otherwise set out in this Privacy Policy or permitted by applicable law.
Specific Consents

Royal Bank Plaza may disclose personal information in accordance with express or implied consents that individuals give during their interactions and transactions with Royal Bank Plaza.
Transfer of Personal Information

Royal Bank Plaza may transfer personal information to Royal Bank Plaza’s suppliers and service providers to assist Royal Bank Plaza in the provision of information, products and services to its tenants, to provide services to Royal Bank Plaza, to assist Royal Bank Plaza to use personal information as set out in this Privacy Policy, to fulfill the purpose for which the personal information is provided, or otherwise, for any other purpose disclosed by us when the personal information is provided, and as otherwise permitted by applicable law.

6. Location of Personal Information

Royal Bank Plaza and its service providers may process, store and use personal information in Canada and the United States of America. The personal information protection laws of the United States might be different from the laws of Canada, and/or the province in which individuals reside, and might permit courts, government, law enforcement agencies, regulatory agencies and security authorities to access personal information in accordance with the laws of that jurisdiction.

7. Retention of Personal Information

Royal Bank Plaza retains personal information for the period reasonably necessary for the purposes set out or referenced in this Privacy Policy and to comply with Royal Bank Plaza’s legal obligations or enforce or protect Royal Bank Plaza’s legal rights, or a longer period required or permitted by applicable law. Royal Bank Plaza will delete or dispose of personal information, or anonymize he information, when Royal Bank Plaza is no longer reasonably required to retain the personal information for the purposes set out or referenced in this Privacy Policy.

8. Protection of Personal Information

Royal Bank Plaza uses reasonable safeguards – including administrative, physical and technical security and safeguarding measures – appropriate to the sensitivity of the personal information in Royal Bank Plaza’s possession or under Royal Bank Plaza’s control to help protect the information from unauthorized access, collection, use, disclosure, deletion or similar risks. Nevertheless, security risks cannot be eliminated, and Royal Bank Plaza cannot guarantee that personal information will not be accessed, used, disclosed or deleted in ways not otherwise described in this Privacy Policy.

9. Accuracy and Access to Personal Information

Royal Bank Plaza will rely on individuals and/or their employer(s), to ensure that personal information provided to Royal Bank Plaza is as accurate, complete and up to date as necessary for the purposes for which Royal Bank Plaza uses the personal information. Royal Bank Plaza should be promptly notified of any changes to personal information provided to Royal Bank Plaza using the procedures made available for that purpose by Royal Bank Plaza or by contacting Royal Bank Plaza’s Privacy Officer by phone at 416-865-6847 or by mail to Privacy Officer, Royal Bank Plaza - South Tower 200 Bay Street, Toronto, ON M5J 2T6, Canada.

Individuals may reasonably request access to their personal information collected by Royal Bank Plaza and information about Royal Bank Plaza’s use, disclosure and retention of that personal information by submitting a written request to Royal Bank Plaza’s Privacy Officer using the contact information noted above and at the end of this Privacy Policy. Subject to applicable exceptions and limitations prescribed by applicable law, individuals will be given reasonable access to personal information and individuals will be entitled to verify the accuracy and completeness of their personal information and to have the information revised as appropriate. Individuals may be required to pay a reasonable fee for access their personal information. Royal Bank Plaza may decline to process a request that is unreasonably repetitive, frivolous, vexatious or impracticable, that infringes or jeopardizes the privacy of other persons, or for other reasons permitted by applicable law.

10. Other Websites and Businesses

Royal Bank Plaza’s website and correspondence (including emails, messages and social media posts) may include advertisements for products and services offered by independent businesses or links to websites operated by independent businesses. Royal Bank Plaza has no responsibility or liability for, or control over, those other websites, online services or businesses, their products or services, or their collection, use, disclosure or retention of personal information. This Privacy Policy does not apply to the collection, use, disclosure and retention of personal information by those websites, online services and independent businesses. For any questions about how those websites, online services or independent businesses collect, use, disclose or retain personal information, please contact the owner or operator of the website, service or business.

11. Other Matters

Changes to this Policy:

Royal Bank Plaza may change this Privacy Policy as it applies to Royal Bank Plaza from time to time by posting a new version of this Privacy Policy on Royal Bank Plaza’s website. A notice that the Privacy Policy has been updated will be posted on the website home page. Royal Bank Plaza’s collection, use, disclosure and retention of personal information will be governed by the version of this Privacy Policy in effect at that time. Continued dealings with Royal Bank Plaza after any change to this Privacy Policy will signify consent to the collection, use, disclosure and retention of personal information as set out in the changed Privacy Policy. Accordingly, individuals should check the “Last Updated” date of this Privacy Policy (at the top of this Privacy Policy) and review any changes since the last version.
Contacting Royal Bank Plaza’s Chief Privacy Officer:

Any comments or questions about this Privacy Policy or how Royal Bank Plaza deals with personal information, please contact Royal Bank Plaza’s Privacy Officer by phone at 416-865-6847 or by mail to Privacy Officer, Royal Bank Plaza - South Tower 200 Bay Street, Toronto, ON M5J 2T6, Canada.

privacy policy